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Customer privacy notice

Our contact details

Name: Altius Capital Ltd

Address: Unit 6, 6 Hornsey Street, London, N7 8GR

Phone Number: 020 7112 4863 

E-mail: adavey@altiuscapital.co.uk

Data Protection Officer/ contact: Alan Davey 

ICO Registration Number: Z3290697

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The type of personal information we collect

We currently collect and process the following information:

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  • Personal identifiers, contacts and characteristics (for example, name and contact details);

  • Financial information (for the purpose of combating fraud and money laundering);

  • Health and medical information (for the purpose of providing insurance advice);

  • Property informant (for the purpose of mortgage underwriting);

  • See our privacy and cookies policy for details of information collected by our website.

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

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  • Mortgage advice, assessment/qualification and underwriting;

  • Insurance advice, assessment/qualification and underwriting.

 

This information is collected on a ‘contractual’ basis to assist us with providing you with a mortgage and protection advice service.

We also receive personal information indirectly, from the following sources in the following scenarios:

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  • Lenders – Will provide us with necessary information to assist in providing advice, establishment of a lending product or the ongoing servicing of our customers;

  • Insurers – Will provide us with necessary information to assist in providing advice, establishment of an insurance product or the ongoing servicing of our customers.

 

We use the information that you have given us in order to provide you with mortgage and/or insurance advice.

We may share this information with:

  • Lenders (the specific lenders approached will be disclosed to you during the advice process);

  • Insurance companies (the specific insurers approached will be disclosed to you during the advice process);

  • The Financial Conduct Authority (regulatory purposes);

  • The Information Commissioner’s Office (law enforcement);

  • National Crime Agency (Law enforcement)

  • Other law enforcement bodies (law enforcement);

  • Customer Relationship Management and Product Sourcing Systems (day to day processing of your data).

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation;

  • We have a legal obligation;

  • We have a legitimate interest.

 

How we store your personal information

Your information is securely stored in electronic format using our customer relationship management system, Mortgage Keeper.

Additionally, we also make use of market leading product sourcing technology provided by IRESS, Trigold, iPipeline and AIR sourcing.

We keep the above personal information for as long as is necessary to fulfil our regulatory and legal responsibilities. This means that we will retain your information for as long as you are legally able to file a complaint or as long as we have a legal obligation to do so under Anti-Money Laundering legislation. We will then dispose your information by permanently deleting from our files.

We also store your data on our cloud servers via an encrypted upload, files are then encrypted with 256-bit AES, the same level of hacker-proof protection used by major banks. Your data is stored and backed up in multiple carrier-grade data centres. Some of which may be in Europe or the US, but follow the GDPR regulations required by UK businesses.

 

Your data protection rights

Under data protection law, you have certain rights; including:

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  • Right to be informed – Individuals have the right to be informed about the collection and use of their personal data

  • The right of access to your personal data – Individuals have the right to access and receive a copy of their personal data and other supplementary information.

  • The right to rectification- Individuals have the right to have inaccurate personal data rectified or completed if incomplete.

  • The right to erasure – Individuals have the right to have their personal data erased.

  • The right to restrict processing – Individuals have the right to request the restriction or suppression of their personal data.

  • The right to portability – This allows individuals to obtain and reuse their personal data for their own purposes across different services.

  • The right to object – this gives individuals the right to object to the processing of their personal data in certain circumstances, it also gives individuals the absolute right to stop their data being used for direct marketing

  • The right in relation to automated decision making and profiling – this allows individuals to object to their data being used in an automated individual decision-making process (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about an individual). Profiling can be part of an automated decision-making process.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: adavey@altiuscapital.co.uk if you wish to make a request.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at adavey@altiuscapital.co.uk

.You can also complain to the Information Commissioner’s Office [ICO] if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: www.ico.org.uk

Data Subject Consent Form

 

I hereby grant Altius Capital Ltd permission to process my personal data for the purpose stated in the Customer Privacy Notice above.

 

Marketing Consent

 

I, hereby grant Altius Capital Ltd permission to process my personal data for the purpose of marketing. By providing your consent, you agree that you have given your express permission for us to market you regarding products and services that we think may be of interest to you and by any means of communication that is suitable at the time.

IMPORTANT NOTES: Marketing by our Firm

In order to provide you with details of products and/or services that may suit your needs and circumstances, we would like to maintain a record of your express consent for us to contact you by post, telephone, SMS, email and instant messaging for marketing our products or services that we think may be of interest to you.

By acknowledging this privacy notice you are allowing Altius Capital Ltd to contact you by the following methods in order to maintain our communications with you.

Post / Phone / SMS / Email / Instant Messaging (Whatsapp or similar service)

If you do not wish us to contact you by any of the above, please email adavey@altiuscapital.co.uk so that we can update your preferences.

GDPR - Customer privacy notice: About

020 7112 4863

©2025 by Altius Capital Ltd.

Registered office address: Rotunda Buildings, Montpellier Exchange, Cheltenham, GL50 1SX

Registered company number: 08163089

Altius Capital Ltd is authorised and regulated by the Financial Conduct Authority, FRN: 588472. Altius Capital Ltd is an authorised credit broker and not a lender and are full members of the National Association of Commercial Finance Brokers (NACFB). 

We work with an unrestricted number of Lenders to find a potentially suitable arrangement for your consideration.

We will receive commission from lenders. Different lenders pay different amounts depending on different commission models. For transparency we work with the following commission models: fixed fee and/or a percentage of the amount you borrow and rate for risk (this is based on the risk profile of the business) . Further details of the commission model, calculation and amount will be disclosed to you throughout your customer journey

You can check our regulatory status with the FCA by clicking on this link https://register.fca.org.uk/s/

​Disclaimers

The material is for general information only and does not constitute investment, tax, legal or other form of advice. You should not rely on this information to make (or refrain from making) any decisions. 

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